Terms and Conditions – Le langage des fleurs: Your rights & conditions

General Terms and Conditions with Customer Information

1. Scope of Application

1.1

These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of Le langage des fleurs (hereinafter referred to as the "Seller") shall apply to all contracts concluded between a consumer or business customer (hereinafter referred to as the "Customer") and the Seller regarding the goods offered by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby excluded unless otherwise agreed.

1.2

These Terms and Conditions shall also apply accordingly to the purchase of gift vouchers unless expressly agreed otherwise.

1.3

A Consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.

1.4

A Business Customer is a natural or legal person, or a partnership with legal capacity, acting in the exercise of its commercial or independent professional activity when entering into a legal transaction.

2. Conclusion of Contract

2.1

The presentation of goods, particularly in the online shop, does not constitute a legally binding offer by the Seller.

2.2

The Customer first places the selected goods into the shopping cart. During the subsequent ordering process, all information required to process the order is collected.

At the end of the ordering process, a summary of the order and contractual information is displayed.

Only after confirming this information by clicking the button that completes the ordering process does the Customer submit a legally binding offer to purchase the goods contained in the shopping cart.

2.3

The Seller may accept the Customer's offer by any of the following means:

  • sending a written order confirmation or an order confirmation in text form (e.g. by fax or email); or
  • requesting payment from the Customer after the order has been placed; or
  • delivering the ordered goods.

The contract shall be concluded at the time when the first of the above alternatives occurs.

The period for accepting the Customer's offer begins on the day following the submission of the offer by the Customer and expires at the end of the fifth day following its submission.

If the Seller does not accept the Customer's offer within this period, the offer shall be deemed rejected, and the Customer shall no longer be bound by their declaration of intent.

2.4

If the payment method PayPal or PayPal Express is selected, payment processing shall be carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").

The PayPal User Agreement shall apply and is available at:

If the Customer selects PayPal or PayPal Express, or another payment method offered through PayPal, the Customer submits a binding offer by clicking the button that completes the ordering process.

At the same time, by authorising the payment via PayPal, the Seller accepts the Customer's offer at the moment the payment instruction is issued to PayPal, notwithstanding the provisions set out above.

2.5

The Seller stores the text of the contract concluded between the Seller and the Customer.

The contract text is stored on the Seller's internal systems.

The Customer may view these General Terms and Conditions at any time on this website.

The order details, the withdrawal information and these Terms and Conditions will be sent to the Customer by email.

After completion of the order, the contract text will also be available free of charge via the Customer's account login, provided that the Customer has created a customer account.

2.6

Before the order is submitted, all entries made by the Customer are displayed and may be reviewed and corrected using the browser's back button or the usual mouse and keyboard functions.

Where available, clearly labelled correction buttons may also be used.

2.7

The language available for the conclusion of the contract is German.

2.8

The Customer is responsible for providing a valid email address for communication and order processing and for configuring any spam or email filters to ensure that emails relating to the order can be received.

3. Prices and Payment Terms

3.1

The prices displayed are final prices and include the applicable statutory value-added tax (VAT), unless otherwise agreed.

Any additional shipping or delivery costs, where applicable, are specified in the respective product description.

3.2

For deliveries to countries outside the European Union, additional customs duties, taxes, or other charges may be payable by the Customer to the competent customs or tax authorities or to financial institutions.

Customers are advised to obtain information about such charges from the relevant authorities before placing an order.

3.3

The Customer may choose from the payment methods available in the online shop.

3.4 PayPal Checkout

If you choose to pay via PayPal Checkout, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"). PayPal may also use the services of third-party payment providers, where available and selected by the Customer.

Where this website offers payment methods under which the Seller provides goods or services before receiving payment (such as purchase on account or instalment payments), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically selected by the Customer.

Before accepting the assignment of the Seller's claim, PayPal or the selected third-party payment provider will carry out a credit assessment. The selected payment method may be declined if the credit assessment results in a negative outcome.

Once the selected payment method has been approved, payment can only be made with discharging effect to PayPal or the respective authorised payment service provider.

4. Delivery and Shipping Conditions

4.1

Goods shall be delivered to the delivery address specified by the Customer.

4.2

If additional costs arise due to an incorrect delivery address, an incorrect recipient, or any other circumstance preventing successful delivery, the Customer shall reimburse the Seller for such costs unless the Customer is not responsible for the incorrect information or the failed delivery.

The same shall apply if the Customer was temporarily unable to accept delivery, unless the Seller gave reasonable prior notice of the delivery.

This shall not apply to the costs of the original shipment where the Customer has validly exercised the statutory right of withdrawal. In such cases, the applicable statutory provisions or any arrangement made by the Seller shall apply.

4.3

If collection has been agreed, the Seller will notify the Customer that the ordered goods are ready for collection.

Upon receipt of this notification, the Customer may collect the goods from the Seller's business premises or another agreed location after prior arrangement with the Seller.

In this case, no shipping charges shall apply.

4.4

Gift vouchers are provided to the Customer in one of the following forms:

  • by email
  • by download
  • by postal mail

5. Right of Withdrawal

5.1

If the Customer is a Consumer, they are generally entitled to a statutory right of withdrawal.

5.2

The Seller's Withdrawal Policy shall apply to the exercise of the right of withdrawal.

5.3

Consumers who, at the time of concluding the contract, are not nationals or residents of a Member State of the European Union and whose sole place of residence and delivery address are located outside the European Union at the time the contract is concluded shall not have a statutory right of withdrawal.

6. Retention of Title

If the Seller performs in advance, the goods shall remain the property of the Seller until the purchase price has been paid in full.

7. Statutory Warranty

7.1

Unless otherwise agreed, the statutory provisions governing liability for defects (warranty) shall apply.

7.2

Customers are requested to report any goods delivered with obvious transport damage directly to the carrier and to notify the Seller accordingly.

Failure to do so shall not affect the Customer's statutory or contractual warranty rights.

8. Liability

The Seller's liability for damages and reimbursement of expenses arising from contractual, quasi-contractual, statutory, or tortious claims shall be governed as follows:

8.1

The Seller shall be liable without limitation for damages caused intentionally or through gross negligence.

The Seller shall also be liable for damages resulting from injury to life, body, or health, as well as for the negligent breach of essential contractual obligations (cardinal obligations).

An essential contractual obligation is an obligation whose fulfilment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely.

The Seller shall also be liable in accordance with the above provisions where liability arises from an express guarantee, unless otherwise stipulated.

This shall also apply to indirect consequential damages, including, in particular, loss of profit, as well as to mandatory statutory liability, for example under the German Product Liability Act.

8.2

Except in cases of intent, gross negligence, injury to life, body or health, or the breach of essential contractual obligations (cardinal obligations), the Seller's liability shall be limited to the damages that were typically foreseeable at the time the contract was concluded and, in terms of amount, to damages typically expected under this type of contract.

This limitation shall also apply to indirect consequential damages, including, in particular, loss of profit.

8.3

Any further liability on the part of the Seller is excluded.

8.4

The above limitations and exclusions of liability shall also apply accordingly to the Seller's employees, legal representatives, and agents acting on the Seller's behalf.

9. Indemnification for Infringement of Third-Party Rights

Where, in addition to the delivery of goods, the Seller is contractually obliged to process or customise the goods according to specifications provided by the Customer, the Customer shall ensure that any content supplied to the Seller for this purpose does not infringe the rights of any third party.

The parties agree that the Customer shall indemnify and hold the Seller harmless against any claims asserted by third parties in this connection, unless the Customer is not responsible for the infringement.

The indemnification shall include the reasonable costs of the necessary legal defence, including statutory court costs and legal fees.

In the event of a claim by a third party, the Customer shall promptly provide the Seller with all information and documents required for the examination of the claim and for an appropriate legal defence, ensuring that such information is complete and accurate.

10. Redemption of Gift Vouchers

10.1

Gift vouchers purchased through the Seller's online shop ("Gift Vouchers") may be redeemed either in the Seller's online shop or at the Seller's physical store.

10.2

Gift Vouchers and any remaining balance may be redeemed until the end of the third calendar year following the year in which the voucher was purchased. Any remaining balance will be credited to the Customer's voucher account until the expiry date.

10.3

Gift Vouchers may only be redeemed before the ordering process has been completed. Subsequent redemption is not possible.

10.4

Only one Gift Voucher may be redeemed per order. The redemption of multiple Gift Vouchers within a single order is not possible.

10.5

Gift Vouchers may only be redeemed for the purchase of goods.

The purchase of additional Gift Vouchers cannot be paid for using a Gift Voucher.

10.6

If the value of a Gift Voucher is insufficient to cover the respective order, the remaining amount may be paid using one of the other payment methods offered.

10.7

Credit balances on Gift Vouchers cannot be paid out in cash and do not accrue interest.

10.8

Gift Vouchers are generally transferable.

The Seller may perform with discharging effect to the Customer redeeming the respective Gift Voucher. This shall not apply if the Seller has actual knowledge or is grossly negligent in not knowing that the respective holder is not entitled to redeem the Gift Voucher, lacks legal capacity or has no authority to act.

11. Redemption of Promotional Vouchers

11.1

Vouchers issued free of charge by the Seller as part of promotional campaigns and which cannot be purchased by the Customer ("Promotional Vouchers") may only be redeemed in the Seller's online shop and only within the period specified by the Seller.

11.2

Certain products may be excluded from the promotional campaign.

Any such restrictions are stated on the respective Promotional Voucher.

11.3

Promotional Vouchers may only be redeemed before the ordering process has been completed. Subsequent redemption is not possible.

11.4

Only one Promotional Voucher may be redeemed per order. The redemption of multiple Promotional Vouchers within a single order is not possible.

11.5

The value of the goods ordered must be at least equal to the value of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.

11.6

If the value of a Promotional Voucher is insufficient to cover the respective order, the remaining amount may be paid using one of the other payment methods offered.

11.7

Credit balances on Promotional Vouchers cannot be paid out in cash and do not accrue interest.

11.8

A Promotional Voucher will not be refunded if the Customer returns goods paid for in whole or in part with the Promotional Voucher within the scope of the statutory right of withdrawal.

11.9

Promotional Vouchers are generally transferable.

The Seller may perform with discharging effect to the Customer redeeming the respective Promotional Voucher. This shall not apply if the Seller has actual knowledge or is grossly negligent in not knowing that the respective holder is not entitled to redeem the Promotional Voucher, lacks legal capacity or has no authority to act.

12. Applicable Law

12.1

The laws of the Federal Republic of Germany shall apply, excluding the laws governing the international sale of movable goods.

The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the country in which the Customer, as a Consumer, has his or her habitual residence, shall remain unaffected.

12.2

The above choice of law shall not apply with regard to the statutory right of withdrawal for Consumers who, at the time the contract is concluded, are not residents of a Member State of the European Union and whose sole place of residence and delivery address are located outside the European Union.

13. Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the Federal Republic of Germany, the Seller's registered place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract.

If the Customer has its registered office outside the Federal Republic of Germany, the Seller's registered place of business shall likewise be the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from it relate to the Customer's commercial or professional activities.

In the above cases, however, the Seller shall also be entitled to bring proceedings before the court having jurisdiction at the Customer's registered office.

14. Information on Online Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Version: 1 July 2026