Cancellation policy Le langage des fleurs – Your rights

Consumers' Right of Withdrawal

Consumers have a statutory right of withdrawal for contracts concerning the supply of goods in accordance with the following provisions.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.

Right of Withdrawal Notice

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item of goods.

To exercise your right of withdrawal, you must inform us:

Le langage des fleurs
Franziskanerstraße 2
81669 Munich
Germany

Tel.: +49 (0)89 23 23 97 79
E-mail: office@le-langage-des-fleurs.store

by means of a clear declaration (e.g. by letter or e-mail) of your decision to withdraw from this contract.

You may use the attached Model Withdrawal Form, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

 

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You shall bear the direct cost of returning the goods.

For goods which, due to their nature, cannot normally be returned by regular mail (freight-forwarded goods), the direct cost of return is estimated at a maximum of approximately EUR 500.

You are only liable for any diminished value of the goods if this loss in value results from handling the goods in a way that was not necessary to examine their nature, characteristics, and functioning.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;
  • for the supply of goods that are liable to deteriorate or expire rapidly;
  • for the supply of goods whose price depends on fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period.

The right of withdrawal expires prematurely in the case of contracts:

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not nationals or residents of a Member State of the European Union and whose sole place of residence and delivery address are located outside the European Union at the time the contract is concluded.

 

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To:

Le langage des fleurs
Franziskanerstraße 2
81669 Munich
Germany

E-mail: office@le-langage-des-fleurs.de

I/We () hereby give notice that I/we () withdraw from my/our () contract for the purchase of the following goods () / the provision of the following service (*)

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.

Version: 07/2026