Cancellation policy Le langage des fleurs – Your rights

Consumers have a right of withdrawal from contracts for the delivery of goods in accordance with the following provisions. Your rights

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither

can be attributed to their commercial or independent professional activity.Her flower supplier Munich

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which you or a third party other than the

Carrier is the last person to take possession of the goods.

To exercise your right of withdrawal, you must contact us (Le langage des fleurs, Franziskanerstraße 2, 81669

Munich, Germany, Tel: +498923239779, Email: office@le-langage-des-fleurs.de) using a unique

Declaration (e.g. letter, e-mail) of your decision to withdraw from this contract. You can

use the attached model withdrawal form, although this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before

Expiry of the cancellation period.

Consequences of revocation

If you revoke this contract, we will owe you all payments that we have received from you,

including delivery costs (excluding the additional costs resulting from the fact that you

other type of delivery than the cheapest standard delivery offered by us), immediately

and at the latest within fourteen days from the day on which the notification of your withdrawal

of this contract. For this repayment, we will use the same means of payment that you

used in the original transaction, unless something else was expressly agreed with you

agreed; under no circumstances will you be charged any fees for this repayment. We can

refuse repayment until we have received the goods back or until you have provided evidence

that you have returned the goods, whichever is the earlier.

You must return the goods promptly and in any event no later than fourteen days from the day on which you

inform us of the cancellation of this contract, return it or hand it over to us. The deadline is

If you send the goods before the expiry of the fourteen-day period, you will bear the direct

Costs of returning the goods. The direct costs of returning the goods will be borne by the customer.

cannot be returned to us by regular mail due to their nature

(Freight goods), each estimated at a maximum of approximately 500 euros.

You only have to pay for any loss of value of the goods if this loss of value is due to

Examination of the condition, properties and functioning of the goods not necessary handling of them

is due to.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and for the production of which an individual selection

or determination by the consumer is decisive or which clearly refers to the personal

tailored to the consumer’s needs;

- for the delivery of goods that can spoil quickly or whose expiration date is quickly exceeded

would;

for the supply of goods whose price depends on fluctuations in the financial market to which the

Entrepreneur has no influence and which may occur within the withdrawal period

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which, for reasons of health protection or hygiene, cannot be

are suitable for return if their seal has been removed after delivery;

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not a Member State of

European Union and whose sole residence and delivery address at the time of

conclusion of the contract are outside the European Union.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

The Language of Flowers, Franziskanerstraße 2, 81669 Munich, E-Mail: office@le-langage-des-fleurs.de

I/we (*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/

the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)

date

(*) Delete where not applicable

Stand: 01/2025